911 Call Taker: Be the First to Help in Emergencies

Regional 911 Intake Solutions; Sunflower (MS); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continued training

Job summary

Regional 911 Intake Solutions in Sunflower, MS seeks dedicated 911 Call Takers to handle emergency and non-emergency lines. You will verify locations, collect caller data, and document information in dispatch software while following established procedures.

Training includes authorized pre-arrival instructions and language-access resources where needed. Ideal candidates bring strong listening, accurate typing, and clear verbal communication.

Qualifications

• High school diploma or equivalent required.
• Strong listening and typing skills essential.
• Clear verbal communication and ability to follow procedures.
• Customer service or public safety experience helpful but not required.

Responsibilities

• Answer incoming emergency calls and assigned lines.
• Confirm incident location and caller’s information.
• Use approved questions to identify urgency and nature of events.
• Enter details into call-processing or dispatch software.
• Forward information to the appropriate dispatch function.
• Provide pre-arrival instructions within training scope.

Skills

Listening skills

Typing

Verbal communication

Education

High school diploma

Tools

Dispatch software

Job description

Regional 911 Intake Solutions in Sunflower, MS seeks dedicated 911 Call Takers to handle emergency and non-emergency lines. You will verify locations, collect caller data, and document information in dispatch software while following established procedures.

Training includes authorized pre-arrival instructions and language-access resources where needed. Ideal candidates bring strong listening, accurate typing, and clear verbal communication.