Emergency 911 Call Taker — Start Your Public Safety Career

Regional 911 Intake Solutions; Glen Allan (MS); On-site; USD 30,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Employee assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Glen Allan, MS seeks 911 Call Takers to handle emergency calls, verify location, collect caller data, and document details in dispatch software. You may work rotating shifts, including nights and weekends, depending on staffing needs.

Responsibilities include confirming incident details, following scripted questions, and relaying information to dispatch. Candidates with customer service experience and strong listening, typing, and communication skills are

Qualifications

• Must have a high school diploma or equivalent.
• Strong listening, typing, and verbal communication skills.
• Ability to follow structured procedures and complete assessments as required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify nature and urgency of situations.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to appropriate dispatch function.
• Provide pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Typing

Verbal communication

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Regional 911 Intake Solutions in Glen Allan, MS seeks 911 Call Takers to handle emergency calls, verify location, collect caller data, and document details in dispatch software. You may work rotating shifts, including nights and weekends, depending on staffing needs.

Responsibilities include confirming incident details, following scripted questions, and relaying information to dispatch. Candidates with customer service experience and strong listening, typing, and communication skills are