Emergency 911 Call Taker — Answer Emergencies & Help

Regional 911 Intake Solutions; Poplarville (MS); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

Regional 911 Intake Solutions in Poplarville, MS, seeks skilled 911 Call Takers to answer emergency and nonemergency lines, confirm locations, and document details for responders. Training and background checks are part of the process.

Candidates should demonstrate strong listening, accurate typing, and the ability to follow procedures. Training and certification will be provided, with full-time shifts and potential overtime based on needs.

Qualifications

• High school diploma or equivalent recognized by the agency.
• Strong listening and decision-making abilities.
• Ability to follow structured procedures and document information accurately.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller contact information.
• Use approved questions to identify nature and urgency.
• Enter details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only within training.

Skills

Active listening

Clear verbal communication

Typing speed

Data entry accuracy

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Regional 911 Intake Solutions in Poplarville, MS, seeks skilled 911 Call Takers to answer emergency and nonemergency lines, confirm locations, and document details for responders. Training and background checks are part of the process.

Candidates should demonstrate strong listening, accurate typing, and the ability to follow procedures. Training and certification will be provided, with full-time shifts and potential overtime based on needs.