24/7 Emergency Call Taker — Frontline Support & Dispatch

Regional 911 Intake Solutions; Bristow (NE); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions is seeking dedicated 911 Call Takers in Bristow, NE. You will listen, ask focused questions, confirm locations, and document details for emergency response teams.

Candidates should have a high school diploma or equivalent, strong listening and typing skills, and clear verbal communication. Training will cover call-taking procedures, safety protocols, and use of dispatch software.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service or public safety may help.
• Ability to follow structured procedures and complete assessments.
• Strong listening and typing skills.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening skills

Typing

Verbal communication

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Regional 911 Intake Solutions is seeking dedicated 911 Call Takers in Bristow, NE. You will listen, ask focused questions, confirm locations, and document details for emergency response teams.

Candidates should have a high school diploma or equivalent, strong listening and typing skills, and clear verbal communication. Training will cover call-taking procedures, safety protocols, and use of dispatch software.