911 Call Taker — Frontline Public Safety & Critical Help

Public Safety Dispatch Network; Jeremiah (KY); Vor Ort; USD 32.000 - 52.000; Vollzeit

Zusammenfassung

Public Safety Dispatch Network is seeking 911 Call Taker opportunities in Jeremiah, KY. Responsibilities include answering emergency and nonemergency lines, confirming incident details, and entering information into dispatch software.

Training and certifications govern pre-arrival instructions and responses. Candidates should have a high school diploma, strong listening and typing skills, and the ability to follow structured procedures.

Qualifikationen

• High school diploma or recognized equivalent is commonly required.
• Previous customer service, telephone support or public safety experience may be helpful, though some vacancies accept applicants without dispatch experience.
• Strong listening comprehension, accurate typing, clear verbal communication and the ability to follow structured procedures are required.

Aufgaben

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Jobbeschreibung

Public Safety Dispatch Network is seeking 911 Call Taker opportunities in Jeremiah, KY. Responsibilities include answering emergency and nonemergency lines, confirming incident details, and entering information into dispatch software.

Training and certifications govern pre-arrival instructions and responses. Candidates should have a high school diploma, strong listening and typing skills, and the ability to follow structured procedures.