Emergency Call Taker: Frontline 911 Support

Regional 911 Intake Solutions; Leburn (KY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions is seeking 911 Call Takers in Leburn, KY to answer emergency and nonemergency lines, verify locations and caller details, and document information for dispatch coordination.

The role requires strong listening skills, precise typing, and clear verbal communication, with training and certifications provided. Applicants should understand the need to follow structured procedures and may work various shifts as needed.

Qualifications

• High school diploma or equivalent required; dispatch experience not always necessary.
• Strong listening, typing, and clear verbal communication are essential.
• Ability to follow structured procedures and use approved questions to assess urgency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Typing speed

Verbal communication

Following procedures

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Regional 911 Intake Solutions is seeking 911 Call Takers in Leburn, KY to answer emergency and nonemergency lines, verify locations and caller details, and document information for dispatch coordination.

The role requires strong listening skills, precise typing, and clear verbal communication, with training and certifications provided. Applicants should understand the need to follow structured procedures and may work various shifts as needed.