911 Call Taker – Frontline Emergency Communications

Regional 911 Intake Solutions; Swanville (MN); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

Regional 911 Intake Solutions in Swanville, MN seeks 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, confirm where help is needed, and document information for coordinating the response.

Positions may involve rotating shifts, nights, weekends, holidays, and overtime. Training and certification are required, with background checks and assessments per agency requirements.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening and accurate typing skills.
• Ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller information.
• Use approved questions to identify nature and urgency.
• Enter details into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function.
• Provide pre-arrival instructions only within training and certification.

Job description

Regional 911 Intake Solutions in Swanville, MN seeks 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, confirm where help is needed, and document information for coordinating the response.

Positions may involve rotating shifts, nights, weekends, holidays, and overtime. Training and certification are required, with background checks and assessments per agency requirements.