Emergency 911 Call Taker: Be a Lifeline

Regional 911 Intake Solutions; Madison (GA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Continued training

Job summary

Regional 911 Intake Solutions in Madison, GA seeks a dedicated 911 Call Taker to handle emergency and nonemergency calls, confirm locations, and document critical information for dispatch. You will enter data into dispatch software, forward details to responders, and guide callers with pre-arrival instructions within training.

Successful candidates typically have a high school diploma and strong listening, typing, and communication skills, with the ability to follow procedures and complete

Qualifications

• The position requires a high school diploma or equivalent.
• Strong listening comprehension, accurate typing, and clear verbal communication are essential.
• Ability to follow structured procedures and complete required assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of situations.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to dispatch personnel.
• Assist distressed callers with essential instructions within training.
• Use language-access and accessibility resources as needed.
• Provide authorized pre-arrival instructions only within training.

Skills

Active listening

Typing speed

Verbal communication

Procedural compliance

Education

High school diploma

Tools

Dispatch software

Job description

Regional 911 Intake Solutions in Madison, GA seeks a dedicated 911 Call Taker to handle emergency and nonemergency calls, confirm locations, and document critical information for dispatch. You will enter data into dispatch software, forward details to responders, and guide callers with pre-arrival instructions within training.

Successful candidates typically have a high school diploma and strong listening, typing, and communication skills, with the ability to follow procedures and complete