Emergency Call Taker: 24/7 Frontline Support

National Public Safety Careers; Forrest City (AR); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking a 911 Call Taker in Forrest City, AR. You will handle emergency and nonemergency calls, verify locations, and gather essential information to support responders.

Applicants typically have a high school diploma; prior public safety or customer service experience helps, though some vacancies accept nondispatch candidates. Training and certifications apply as part of the role.

Qualifications

• High school diploma or equivalent required.
• Customer service or public safety experience can help.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide authorized pre-arrival instructions within training.

Skills

Listening skills

Typing accuracy

Verbal communication

Procedural follow-through

Education

High school diploma

Job description

National Public Safety Careers is seeking a 911 Call Taker in Forrest City, AR. You will handle emergency and nonemergency calls, verify locations, and gather essential information to support responders.

Applicants typically have a high school diploma; prior public safety or customer service experience helps, though some vacancies accept nondispatch candidates. Training and certifications apply as part of the role.