911 Dispatch & Call Taker (Emergency Communications)

National Public Safety Careers; Brinkley (AR); On-site; USD 32,000 - 52,000; Full time

Job summary

National Public Safety Careers in Brinkley, AR seeks dedicated 911 Call Takers to support emergency communications. You will answer calls, confirm locations, collect caller data, and document information for dispatch to coordinate responses.

Successful candidates typically need strong listening, accurate typing, and clear verbal communication, with the ability to follow structured procedures. Training and certifications will guide essential functions and scheduling may include nights, weekends,

Qualifications

• High school diploma or equivalent required.
• Strong listening and typing skills with clear verbal communication.
• Ability to follow structured procedures under pressure.
• Customer service or public safety experience helpful but not required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide authorized pre-arrival instructions only within training.

Skills

Listening skills

Typing accuracy

Verbal communication

Procedural following

Education

High School Diploma or equivalent

Tools

Call-processing software

Dispatch software

Job description

National Public Safety Careers in Brinkley, AR seeks dedicated 911 Call Takers to support emergency communications. You will answer calls, confirm locations, collect caller data, and document information for dispatch to coordinate responses.

Successful candidates typically need strong listening, accurate typing, and clear verbal communication, with the ability to follow structured procedures. Training and certifications will guide essential functions and scheduling may include nights, weekends,