911 Call Taker: Critical Frontline Support (Flexible Shifts)

Public Safety Dispatch Network; Unionville Center (OH); On-site; USD 35,000 - 55,000; Full time

Job summary

Public Safety Dispatch Network seeks motivated individuals for 911 Call Taker opportunities in Unionville Center, OH. Duties include handling emergency and nonemergency lines, confirming locations, and entering data into dispatch software, while coordinating with responders.

Safety and confidentiality are essential. Candidates should have strong listening, typing, and communication skills, with the ability to follow structured procedures and complete required training and certifications.

Qualifications

• High school diploma or recognized equivalent.
• Experience in customer service or public safety is helpful but not required.

Responsibilities

• Take incoming emergency calls and assign nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to determine urgency and nature of incident.
• Enter details into call-processing or dispatch software.
• Forward information promptly to the appropriate dispatch function.
• Provide calm, clear guidance and essential pre-arrival instructions when trained.
• Use language-access resources when needed and follow certification requirements.

Skills

Customer service

Active listening

Typing accuracy

Verbal communication

Procedural compliance

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network seeks motivated individuals for 911 Call Taker opportunities in Unionville Center, OH. Duties include handling emergency and nonemergency lines, confirming locations, and entering data into dispatch software, while coordinating with responders.

Safety and confidentiality are essential. Candidates should have strong listening, typing, and communication skills, with the ability to follow structured procedures and complete required training and certifications.