Emergency Communications Dispatcher (911 Call Taker)

Regional 911 Intake Solutions; Olde West Chester (OH); In loco; USD 36.000 - 60.000; Tempo pieno

Descrizione del lavoro

Regional 911 Intake Solutions in West Chester, OH seeks 911 Call Takers to be the first point of contact for emergencies. You will gather critical information, verify locations, and document details for responders in a high-stakes environment.

Candidates should have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures. Training and certifications are required prior to full duty.

Competenze

• High school diploma or recognized equivalent required.
• Strong listening and verbal communication skills essential.
• Assessments and minimum scores vary by agency.

Mansioni

• Answer incoming emergency and nonemergency calls clearly and calmly.
• Confirm incident location and caller contact information accurately.
• Ask prescribed questions to determine urgency and details.
• Enter information into call-processing or dispatch software correctly.
• Promptly forward incident data to the appropriate dispatch function.
• Assist distressed callers with focused questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide pre-arrival instructions only within training and certfication.

Conoscenze

Listening comprehension

Typing accuracy

Verbal communication

Customer service

Formazione

High School Diploma or GED

Descrizione del lavoro

Regional 911 Intake Solutions in West Chester, OH seeks 911 Call Takers to be the first point of contact for emergencies. You will gather critical information, verify locations, and document details for responders in a high-stakes environment.

Candidates should have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures. Training and certifications are required prior to full duty.