Emergency Call Taker (24/7 Public Safety Role)

Public Safety Dispatch Network; Ohio; On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance program

Job summary

Public Safety Dispatch Network is seeking 911 Call Takers for MC Clure, OH. The role involves handling emergency calls, verifying locations, and documenting incidents to coordinate rapid responses. Training and certifications shape the scope of duties.

Successful candidates typically have a high school diploma, strong listening and typing skills, and the ability to follow detailed procedures. The position may require flexible shifts to cover 24/7 operations.

Qualifications

• Requires high school diploma or equivalent.
• Strong listening and typing skills are essential.
• Ability to follow structured procedures accurately.

Responsibilities

• Answer incoming emergency calls and assigned lines.
• Confirm incident location and caller information.
• Use approved questions to identify urgency and type of incident.
• Enter details into call-processing/dispatch software.
• Forward incident information to the appropriate dispatch function promptly.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide pre-arrival instructions within training and certification.

Skills

Active listening

Typing accuracy

Clear verbal communication

Follow procedures

Education

High school diploma or equivalent

Tools

Call-processing software

Dispatch software

Job description

Public Safety Dispatch Network is seeking 911 Call Takers for MC Clure, OH. The role involves handling emergency calls, verifying locations, and documenting incidents to coordinate rapid responses. Training and certifications shape the scope of duties.

Successful candidates typically have a high school diploma, strong listening and typing skills, and the ability to follow detailed procedures. The position may require flexible shifts to cover 24/7 operations.