911 Call Taker: Emergency Dispatcher (24/7)

Public Safety Dispatch Network; Clayton (OH); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

Public Safety Dispatch Network seeks 911 Call Takers in Clayton, OH to gather essential details from callers and document information for responders. This role emphasizes calm communication, precise questioning, and rapid data entry in critical moments.

Responsibilities include answering emergency and non-emergency lines, confirming locations, and entering data into dispatch software; you may work rotating shifts and be required to complete call-taking training and certifications.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience.
• Successful candidates need strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures.
• Required assessments and minimum scores are determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Education

High school diploma or equivalent

Customer service/public safety experience (helpful)

Job description

Public Safety Dispatch Network seeks 911 Call Takers in Clayton, OH to gather essential details from callers and document information for responders. This role emphasizes calm communication, precise questioning, and rapid data entry in critical moments.

Responsibilities include answering emergency and non-emergency lines, confirming locations, and entering data into dispatch software; you may work rotating shifts and be required to complete call-taking training and certifications.