911 Call Taker - Answer Emergencies & Dispatch Support

Regional 911 Intake Solutions; Owatonna (MN); In loco; USD 36.000 - 56.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Descrizione del lavoro

Regional 911 Intake Solutions is seeking 911 Call Taker candidates who will handle emergency and nonemergency lines in Blooming Prairie, MN. You will confirm locations, gather caller information, and document details for dispatch teams.

Ideal applicants have strong listening and typing skills, clear communication, and the ability to follow structured procedures. Training and certifications may be required.

Competenze

• High school diploma or GED required; equivalent experience considered.
• Previous customer service or public safety exposure is helpful.
• Strong listening, typing accuracy, clear spoken communication, and following procedures are essential.

Mansioni

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Ask focused questions to identify nature and urgency.
• Enter details into call-processing or dispatch software.
• Forward incident information promptly to the dispatch function.
• Provide pre-arrival instructions within training and authorization.

Conoscenze

Customer service

Active listening

Verbal communication

Typing

Formazione

High school diploma or GED

Descrizione del lavoro

Regional 911 Intake Solutions is seeking 911 Call Taker candidates who will handle emergency and nonemergency lines in Blooming Prairie, MN. You will confirm locations, gather caller information, and document details for dispatch teams.

Ideal applicants have strong listening and typing skills, clear communication, and the ability to follow structured procedures. Training and certifications may be required.