Emergency Communications Specialist – 911 Call Taker

Regional 911 Intake Solutions; Plainview (NY); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Plainview, NY seeks 911 Call Takers to assist callers during emergencies, collect critical data, and ensure accurate information is transmitted to dispatch teams. Training and certification are provided.

Roles include shift work, on-site requirements, and adherence to established procedures. Applicants should have a high school diploma and strong listening, typing, and communication skills; prior public safety or customer service experience is helpful but not

Qualifications

• High school diploma or recognized equivalent.
• Customer service, telephone support, or public safety experience is helpful.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening

Typing

Verbal communication

Education

High School Diploma

Job description

Regional 911 Intake Solutions in Plainview, NY seeks 911 Call Takers to assist callers during emergencies, collect critical data, and ensure accurate information is transmitted to dispatch teams. Training and certification are provided.

Roles include shift work, on-site requirements, and adherence to established procedures. Applicants should have a high school diploma and strong listening, typing, and communication skills; prior public safety or customer service experience is helpful but not