911 Call Taker – Emergency Communications Specialist

Regional 911 Intake Solutions; Kerkhoven (MN); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

Regional 911 Intake Solutions in Kerkhoven, MN is seeking 911 Call Takers to answer emergency and nonemergency lines, confirm locations, and document details for dispatch coordination. You will follow structured questions and use dispatch software to relay information promptly to responders.

Successful candidates typically have a high school diploma, strong listening skills, accurate typing, and clear verbal communication.

Qualifications

• High school diploma or equivalent. Customer service or public safety experience may help, though some vacancies accept applicants without dispatch experience.
• Strong listening comprehension, accurate typing, and clear verbal communication are required; follow structured procedures.
• Assessments and minimum scores are determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller's callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Active listening

Accurate typing

Verbal communication

Customer service experience

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Kerkhoven, MN is seeking 911 Call Takers to answer emergency and nonemergency lines, confirm locations, and document details for dispatch coordination. You will follow structured questions and use dispatch software to relay information promptly to responders.

Successful candidates typically have a high school diploma, strong listening skills, accurate typing, and clear verbal communication.