Emergency Call Taker - 24/7 Dispatch Support

National Public Safety Careers; North Vernon (IN); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers to operate in Vernon, IN. The role involves taking emergency and non-emergency calls, confirming locations, and entering details into dispatch systems as part of a coordinated response.

Applicants should have a high school diploma or equivalent and strong listening, typing, and verbal communication skills. Training and certification are provided, and shifts may include nights, weekends, and holidays to cover 24-hour operations.

Qualifications

• High school diploma or recognized equivalent. Call-taking roles value customer service or public safety experience, but vacancies may consider applicants without dispatch experience.
• Strong listening comprehension, accurate typing, and clear verbal communication are essential.
• Ability to follow structured procedures and complete required assessments during hiring.

Responsibilities

• Answer incoming emergency and non-emergency calls on assigned lines.
• Confirm incident location and caller’s callback information.
• Identify nature and urgency of situations using approved questions.
• Enter details into call-processing or dispatch software accurately.
• Forward incident information promptly to dispatch functions.
• Provide pre-arrival instructions only within training and certification.

Skills

Active listening

Typing speed

Verbal communication

Procedural following

Customer service

Education

High school diploma or GED

Tools

Call-processing software

Job description

National Public Safety Careers is seeking 911 Call Takers to operate in Vernon, IN. The role involves taking emergency and non-emergency calls, confirming locations, and entering details into dispatch systems as part of a coordinated response.

Applicants should have a high school diploma or equivalent and strong listening, typing, and verbal communication skills. Training and certification are provided, and shifts may include nights, weekends, and holidays to cover 24-hour operations.