911 Call Taker: Emergency Communications Operator

National Public Safety Careers; Gentryville (IN); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

National Public Safety Careers is seeking 911 Call Takers for positions in Gentryville, IN. The role involves handling emergency and nonemergency calls, confirming locations and callbacks, and documenting information for dispatch.

Successful candidates will follow structured procedures and complete required background checks and training. Applicants should have strong listening skills, accurate typing, and clear verbal communication.

Qualifications

• High school diploma or equivalent required.
• Customer service or call-center experience may be helpful.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Accurate typing

Clear verbal communication

Education

High school diploma or equivalent

Job description

National Public Safety Careers is seeking 911 Call Takers for positions in Gentryville, IN. The role involves handling emergency and nonemergency calls, confirming locations and callbacks, and documenting information for dispatch.

Successful candidates will follow structured procedures and complete required background checks and training. Applicants should have strong listening skills, accurate typing, and clear verbal communication.