Emergency Communications Specialist: 911 Call Taker

National Public Safety Careers; Velpen (IN); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers in Velpen, IN. Primary duties include handling emergency and nonemergency calls, confirming locations, and recording information for dispatch.

Training and certifications are required, with potential shift work and 24-hour operations noted. Applicants should have a high school diploma or equivalent, solid listening skills, accurate typing, and clear verbal communication.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Strong listening comprehension, accurate typing, and clear verbal communication are important.
• Ability to follow structured procedures and complete assessments as required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only within training.

Skills

Active listening

Typing speed

Verbal communication

Follow procedures

Education

High school diploma or equivalent

Job description

National Public Safety Careers is seeking 911 Call Takers in Velpen, IN. Primary duties include handling emergency and nonemergency calls, confirming locations, and recording information for dispatch.

Training and certifications are required, with potential shift work and 24-hour operations noted. Applicants should have a high school diploma or equivalent, solid listening skills, accurate typing, and clear verbal communication.