Emergency Call Taker & Dispatcher (24/7)

National Public Safety Careers; Springville (IN); On-site; USD 32,000 - 52,000; Full time

Job summary

National Public Safety Careers is seeking 911 Call Takers in Springville, IN. You will listen to emergency calls, verify locations, and document details for dispatch. Training and certification are provided, with opportunities to work in a 24-hour center.

Successful candidates typically have a high school diploma, strong listening and typing skills, and the ability to follow scripted procedures. Shifts may include nights, weekends, and holidays depending on staffing needs.

Qualifications

• High school diploma or equivalent required or preferred.
• Experience in customer service or call handling is helpful.
• Ability to follow structured procedures and remain calm under pressure.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Customer service

Education

High school diploma or equivalent

Job description

National Public Safety Careers is seeking 911 Call Takers in Springville, IN. You will listen to emergency calls, verify locations, and document details for dispatch. Training and certification are provided, with opportunities to work in a 24-hour center.

Successful candidates typically have a high school diploma, strong listening and typing skills, and the ability to follow scripted procedures. Shifts may include nights, weekends, and holidays depending on staffing needs.