24/7 Emergency Call Taker & Dispatch Support

National Public Safety Careers; Saint Leonard (MD); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

National Public Safety Careers seeks qualified candidates for 911 Call Taker opportunities in Saint Leonard, MD. Call Takers are the first line of contact for emergency reporting, ask focused questions, verify locations, and document information for dispatch teams.

Training, certification, and adherence to procedures are required. Responsibilities include handling 911 and nonemergency lines, entering data into dispatch software, and providing critical pre-arrival guidance while ensuring caller

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Strong listening comprehension, accurate typing, clear verbal communication, and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Active listening

Accurate typing

Clear verbal communication

Follow structured procedures

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

National Public Safety Careers seeks qualified candidates for 911 Call Taker opportunities in Saint Leonard, MD. Call Takers are the first line of contact for emergency reporting, ask focused questions, verify locations, and document information for dispatch teams.

Training, certification, and adherence to procedures are required. Responsibilities include handling 911 and nonemergency lines, entering data into dispatch software, and providing critical pre-arrival guidance while ensuring caller