24/7 911 Call Taker & Emergency Dispatcher

Public Safety Dispatch Network; White Marsh (VA); Sur place; USD 36 000 - 54 000; Plein temps

Résumé du poste

Public Safety Dispatch Network seeks 911 Call Takers in White Marsh, VA to handle emergency and nonemergency calls. You will verify locations, gather caller information, and document details for responders, working within structured procedures and using dispatch systems.

Successful candidates typically have a high school diploma, strong listening and typing skills, clear communication, and the ability to follow procedures.

Qualifications

• Requires a high school diploma or equivalent.
• Customer service or call-center experience is helpful but not always required.
• Ability to listen carefully and follow standard procedures.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions within training.

Connaissances

Listening comprehension

Typing accuracy

Verbal communication

Structured procedures

Formation

High school diploma or equivalent

Outils

Dispatch software

Call-processing software

Description du poste

Public Safety Dispatch Network seeks 911 Call Takers in White Marsh, VA to handle emergency and nonemergency calls. You will verify locations, gather caller information, and document details for responders, working within structured procedures and using dispatch systems.

Successful candidates typically have a high school diploma, strong listening and typing skills, clear communication, and the ability to follow procedures.