911 Call Taker – Life-Saving Public Safety Communicator

Public Safety Dispatch Network; Hebron (MD); Sur place; USD 38 000 - 62 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Résumé du poste

Public Safety Dispatch Network in Hebron, MD is seeking 911 Call Takers to gather information from callers and initiate appropriate responses using headset and dispatch software.

You must confirm incident locations, document details, follow structured procedures, and coordinate with responders; shifts may include nights, weekends, and overtime. A high school diploma and strong listening, typing, and clear verbal communication are required.

Qualifications

• High school diploma or equivalent required.
• Previous customer service or call-center experience helpful.
• Strong listening, typing, and clear verbal communication essential.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Connaissances

Listening comprehension

Typing accuracy

Verbal communication

Formation

High school diploma or equivalent

Description du poste

Public Safety Dispatch Network in Hebron, MD is seeking 911 Call Takers to gather information from callers and initiate appropriate responses using headset and dispatch software.

You must confirm incident locations, document details, follow structured procedures, and coordinate with responders; shifts may include nights, weekends, and overtime. A high school diploma and strong listening, typing, and clear verbal communication are required.