911 Call Taker — 24/7 Emergency Communications

Public Safety Dispatch Network; United States; On-site; USD 32,000 - 52,000; Full time

Job summary

Public Safety Dispatch Network in Marion Station, MD seeks 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, confirm locations, and document critical information for responders, while adhering to established call-taking and dispatch procedures.

Ideal candidates hold a high school diploma or equivalent and demonstrate strong listening, typing, and verbal communication skills. Shifts may include nights, weekends, holidays, and overtime as needed.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience.
• Strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures are required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Marion Station, MD seeks 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, confirm locations, and document critical information for responders, while adhering to established call-taking and dispatch procedures.

Ideal candidates hold a high school diploma or equivalent and demonstrate strong listening, typing, and verbal communication skills. Shifts may include nights, weekends, holidays, and overtime as needed.