Emergency 911 Call Taker – 24/7 Dispatch Team

Public Safety Dispatch Network; Huntingtown (MD); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Job summary

Public Safety Dispatch Network in Huntingtown, MD is seeking 911 Call Taker opportunities. You will answer emergency and nonemergency lines, confirm locations, use structured questions, and document details into dispatch software.

Training and certifications are required, with potential shift rotations and 24/7 operations. Applicants typically need a high school diploma or equivalent; prior public safety or customer service experience is helpful but not mandatory.

Qualifications

• High school diploma or recognized equivalent required.
• Previous customer service, call center, or public safety experience helpful but not always required.
• Aptitude tests and minimum assessments are set by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Touch typing

Verbal communication

Structured procedures

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Public Safety Dispatch Network in Huntingtown, MD is seeking 911 Call Taker opportunities. You will answer emergency and nonemergency lines, confirm locations, use structured questions, and document details into dispatch software.

Training and certifications are required, with potential shift rotations and 24/7 operations. Applicants typically need a high school diploma or equivalent; prior public safety or customer service experience is helpful but not mandatory.