24/7 Emergency 911 Call Taker – First to Help

Public Safety Dispatch Network; Rock Hall (MD); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Job summary

Public Safety Dispatch Network in Rock Hall, MD seeks 911 Call Takers to handle emergency and nonemergency lines. You will confirm locations, collect callback information, and use approved questions to assess urgency.

Accurate data entry into dispatch systems is required, with prompt forwarding of incident details to dispatch teams. Strong listening, typing, and verbal communication skills are essential, along with the ability to follow structured procedures.

Qualifications

• High school diploma or recognized equivalent.
• Customer service/public safety experience helpful, some vacancies may accept applicants without dispatch experience.
• Strong listening, typing, and verbal communication; ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify urgency and nature of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.

Skills

Listening comprehension

Accurate typing

Verbal communication

Follow procedures

Education

High school diploma or equivalent

Tools

Call-processing software

Dispatch software

Job description

Public Safety Dispatch Network in Rock Hall, MD seeks 911 Call Takers to handle emergency and nonemergency lines. You will confirm locations, collect callback information, and use approved questions to assess urgency.

Accurate data entry into dispatch systems is required, with prompt forwarding of incident details to dispatch teams. Strong listening, typing, and verbal communication skills are essential, along with the ability to follow structured procedures.