Emergency Call Taker - 24/7 Critical Support

Regional 911 Intake Solutions; Bay City (MI); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Retirement contributions

Job summary

Regional 911 Intake Solutions is seeking qualified 911 Call Takers in Bay City, MI. This role involves answering emergency lines, confirming locations, and documenting details for dispatch coordination.

Candidates should have strong listening skills, accurate typing, and clear verbal communication. Training covers call-taking procedures, pre-arrival guidance, and accessibility resources to support diverse callers.

Qualifications

• High school diploma or equivalent is required.
• Customer service or call center experience is helpful.
• Dispatch experience may be preferred depending on vacancy.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify urgency.
• Enter accurate details into dispatch software.
• Forward incident information to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide pre-arrival instructions only after training.

Skills

Active listening

Typing

Verbal communication

Procedural compliance

Education

High school diploma or equivalent

Tools

Call processing software

Job description

Regional 911 Intake Solutions is seeking qualified 911 Call Takers in Bay City, MI. This role involves answering emergency lines, confirming locations, and documenting details for dispatch coordination.

Candidates should have strong listening skills, accurate typing, and clear verbal communication. Training covers call-taking procedures, pre-arrival guidance, and accessibility resources to support diverse callers.