24/7 911 Call Taker — Emergency Communications

Regional 911 Intake Solutions; Topinabee (MI); Vor Ort; USD 35.000 - 52.000; Vollzeit

Benefits dieser Stelle

Health insurance

Retirement contributions

Paid leave

Employee‑assistance programs

Continuing training

Zusammenfassung

Regional 911 Intake Solutions in Topinabee, MI seeks a dedicated 911 Call Taker to receive emergency and nonemergency calls, verify locations, and document details for dispatch coordination. Training and certification will be provided as part of the role.

The position requires listening, accurate typing, and clear verbal communication, with potential rotating shifts and adherence to structured procedures. Benefits and ongoing training are offered by various employers.

Qualifikationen

• High school diploma or recognized equivalent is commonly required.
• Previous customer service or call center experience is helpful but not always required.
• Ability to listen carefully and follow structured procedures is essential.

Aufgaben

• Answer incoming emergency and nonemergency lines.
• Confirm incident location and caller contact information.
• Ask focused questions to determine urgency and nature of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward information promptly to the appropriate dispatch function.

Kenntnisse

Listening

Typing

Verbal communication

Procedural compliance

Ausbildung

High school diploma or equivalent

Jobbeschreibung

Regional 911 Intake Solutions in Topinabee, MI seeks a dedicated 911 Call Taker to receive emergency and nonemergency calls, verify locations, and document details for dispatch coordination. Training and certification will be provided as part of the role.

The position requires listening, accurate typing, and clear verbal communication, with potential rotating shifts and adherence to structured procedures. Benefits and ongoing training are offered by various employers.