911 Call Taker — 24/7 Emergency Support Specialist

Regional 911 Intake Solutions; Michigan; On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

Regional 911 Intake Solutions in Branch, MI is seeking 911 Call Takers who will communicate with callers reporting emergencies. You will ask focused questions, confirm locations, and document details for dispatch personnel.

Some centers separate call taking from radio dispatch, while others train for both functions. The role may involve shift work, including nights, weekends, and holidays, with ongoing training and performance assessments.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Experience in customer service or public safety is helpful but not always required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller contact information.
• Enter details into call-processing or dispatch software accurately.
• Forward incident information promptly to the dispatch function.
• Assist callers with essential questions and instructions as trained.
• Adhere to language-access and accessibility resources when needed.

Skills

Listening comprehension

Typing

Verbal communication

Customer service

Education

High school diploma or GED

Job description

Regional 911 Intake Solutions in Branch, MI is seeking 911 Call Takers who will communicate with callers reporting emergencies. You will ask focused questions, confirm locations, and document details for dispatch personnel.

Some centers separate call taking from radio dispatch, while others train for both functions. The role may involve shift work, including nights, weekends, and holidays, with ongoing training and performance assessments.