Emergency Call Taker — 24/7 Public Safety Support

Regional 911 Intake Solutions; Arcadia Township (MI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Arcadia, MI is seeking a professional to handle incoming emergency calls, verify location, and collect caller data. You will follow approved questions and document details for dispatch teams.

Successful candidates should have strong listening skills, accurate typing, clear verbal communication, and the ability to follow structured procedures. Training and certifications are required, with eligibility for agency screenings.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension, accurate typing, clear verbal communication.
• Ability to follow structured procedures and complete required assessments.
• Background checks and training certifications as required by the agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Job description

Regional 911 Intake Solutions in Arcadia, MI is seeking a professional to handle incoming emergency calls, verify location, and collect caller data. You will follow approved questions and document details for dispatch teams.

Successful candidates should have strong listening skills, accurate typing, clear verbal communication, and the ability to follow structured procedures. Training and certifications are required, with eligibility for agency screenings.