911 Call Taker — 24/7 Emergency Communications

Regional 911 Intake Solutions; Six Lakes (MI); On-site; USD 38,000 - 52,000; Full time

Job summary

Regional 911 Intake Solutions in Six Lakes, MI is seeking skilled 911 Call Takers who speak with callers, confirm incident location, collect critical facts, and enter data into dispatch software to guide responders. This role may be separate from dispatch or combined, with rotating shifts around the clock.

Applicants should meet eligibility rules, complete background checks, and finish required training and certifications.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Job description

Regional 911 Intake Solutions in Six Lakes, MI is seeking skilled 911 Call Takers who speak with callers, confirm incident location, collect critical facts, and enter data into dispatch software to guide responders. This role may be separate from dispatch or combined, with rotating shifts around the clock.

Applicants should meet eligibility rules, complete background checks, and finish required training and certifications.