Emergency Call Taker: 24/7 Critical Communications

Regional 911 Intake Solutions; Lachine (MI); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Lachine, MI is seeking dedicated 911 Call Takers to handle emergency and non-emergency lines, verify locations, and document details for dispatch coordination. Training is provided to certify call-taking procedures and safety protocols.

Applicants should have strong listening skills, accurate typing, clear communication, and the ability to follow structured prompts. Flexible shifts and 24/7 coverage are common in this essential public-safety role.

Qualifications

• High school diploma or recognized equivalent.
• Customer service, telephone support, or public safety experience may be helpful.
• Strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Job description

Regional 911 Intake Solutions in Lachine, MI is seeking dedicated 911 Call Takers to handle emergency and non-emergency lines, verify locations, and document details for dispatch coordination. Training is provided to certify call-taking procedures and safety protocols.

Applicants should have strong listening skills, accurate typing, clear communication, and the ability to follow structured prompts. Flexible shifts and 24/7 coverage are common in this essential public-safety role.