Emergency Call Taker - 24/7 Critical Response Role

National Public Safety Careers; Orleans (MA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

National Public Safety Careers seeks qualified individuals for 911 Call Taker opportunities in East Orleans, MA. The role involves answering emergency and nonemergency lines, confirming locations, and documenting details for dispatch.

Training and certification are required to perform pre-arrival instructions and coordinate with responders. Applicants should be prepared for rotating shifts and overtime as dictated by staffing needs, with the employer providing required background checks and

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrived instructions only within training and certification.

Education

High school diploma or recognized equivalent

Job description

National Public Safety Careers seeks qualified individuals for 911 Call Taker opportunities in East Orleans, MA. The role involves answering emergency and nonemergency lines, confirming locations, and documenting details for dispatch.

Training and certification are required to perform pre-arrival instructions and coordinate with responders. Applicants should be prepared for rotating shifts and overtime as dictated by staffing needs, with the employer providing required background checks and