911 Call Taker — 24/7 Emergency Support

Public Safety Dispatch Network; South Orleans (MA); On-site; USD 35,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continued training

Job summary

Public Safety Dispatch Network in South Orleans, MA is recruiting for 911 Call Taker opportunities. The role involves handling emergency and nonemergency calls, confirming locations, gathering critical details, and inputting information into dispatch systems.

Training and certification are required to perform duties and advance in the role. Applicants should be prepared to work rotating shifts in a 24-hour operation, with potential evenings, weekends, and overtime, and meet agency-specific

Qualifications

• Must have high school diploma or recognized equivalent
• Strong listening comprehension, accurate typing, clear verbal communication
• Ability to follow structured procedures and complete required assessments
• Customer service or public safety experience helpful but not required

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify nature and urgency of situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use language-access and accessibility resources when needed
• Provide pre-arrival instructions only within training and certification

Skills

Active listening

Accurate typing

Clear verbal communication

Ability to follow procedures

Education

High school diploma or equivalent

Tools

Call/dispatch software

Job description

Public Safety Dispatch Network in South Orleans, MA is recruiting for 911 Call Taker opportunities. The role involves handling emergency and nonemergency calls, confirming locations, gathering critical details, and inputting information into dispatch systems.

Training and certification are required to perform duties and advance in the role. Applicants should be prepared to work rotating shifts in a 24-hour operation, with potential evenings, weekends, and overtime, and meet agency-specific