Emergency Communications Specialist: 911 Call Taker (24/7)

National Public Safety Careers; Barnstable (MA); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers in Barnstable Town, MA to handle emergency and nonemergency lines. The role involves verifying incident details, following structured procedures, and entering data into dispatch software.

The position may require rotating shifts and adherence to training standards. Applicants should have a high school diploma or equivalent; prior customer service or public safety experience is helpful, though some vacancies may accept applicants without

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Some vacancies may accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing speed

Verbal communication

Ability to follow procedures

Education

High school diploma

Job description

National Public Safety Careers is seeking 911 Call Takers in Barnstable Town, MA to handle emergency and nonemergency lines. The role involves verifying incident details, following structured procedures, and entering data into dispatch software.

The position may require rotating shifts and adherence to training standards. Applicants should have a high school diploma or equivalent; prior customer service or public safety experience is helpful, though some vacancies may accept applicants without