Emergency 911 Call Taker — Start a Critical 24/7 Role

National Public Safety Careers; Brant Rock (MA); On-site; USD 40,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid leave

Job summary

National Public Safety Careers is seeking candidates for 911 Call Taker opportunities in Ocean Bluff, MA. The role involves responding to emergency calls, verifying locations, and relaying information to dispatch teams.

The position may require rotating shifts and strict adherence to procedures. Successful applicants typically have a high school diploma or equivalent and can handle high-pressure situations with clear verbal communication and accurate data entry.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.

Skills

Active listening

Data entry

Verbal communication

Education

High school diploma or equivalent

Tools

Call-processing software

Dispatch software

Job description

National Public Safety Careers is seeking candidates for 911 Call Taker opportunities in Ocean Bluff, MA. The role involves responding to emergency calls, verifying locations, and relaying information to dispatch teams.

The position may require rotating shifts and strict adherence to procedures. Successful applicants typically have a high school diploma or equivalent and can handle high-pressure situations with clear verbal communication and accurate data entry.