Emergency 911 Call Taker - 24/7 Shifts & Training

National Public Safety Careers; Rock Valley (IA); Sur place; USD 40 000 - 56 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Résumé du poste

National Public Safety Careers seeks a qualified 911 Call Taker in Rock Valley, IA. You will answer emergency and nonemergency lines, verify locations, and collect caller information to support responders. You will follow scripted questions to assess urgency and ensure accurate data entry in dispatch software.

Ideal candidates have strong listening skills, accurate typing, and clear communication. Prior dispatch or public safety experience is beneficial; training and certification will be

Qualifications

• High school diploma or equivalent required.
• Strong listening, accurate typing, and clear verbal communication skills needed.
• Experience in customer service or call-taking is a plus.

Responsabilités

• Answer incoming emergency and nonemergency lines.
• Confirm incident location and caller contact details.
• Use approved questions to identify nature and urgency of the situation.
• Enter details into call-processing or dispatch software accurately.
• Forward incident information promptly to the appropriate dispatch function.
• Provide approved pre-arrival instructions only within training and certification.

Connaissances

Communication skills

Typing speed

Active listening

Customer service

Formation

High school diploma

Outils

Dispatch software

Description du poste

National Public Safety Careers seeks a qualified 911 Call Taker in Rock Valley, IA. You will answer emergency and nonemergency lines, verify locations, and collect caller information to support responders. You will follow scripted questions to assess urgency and ensure accurate data entry in dispatch software.

Ideal candidates have strong listening skills, accurate typing, and clear communication. Prior dispatch or public safety experience is beneficial; training and certification will be