Emergency Call Taker — 911 Dispatch Specialist

Regional 911 Intake Solutions; Mill Creek (IL); Vor Ort; USD 42.000 - 60.000; Vollzeit

Benefits dieser Stelle

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Zusammenfassung

Regional 911 Intake Solutions is seeking a dedicated Call Taker to join the emergency communications team in Millcreek, IL. Responsibilities include answering incoming emergency and nonemergency lines, confirming locations, and entering details into dispatch software.

Successful candidates will have a high school diploma or equivalent, strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures.

Qualifikationen

• High school diploma or recognized equivalent required; previous dispatch experience not always necessary.
• Strong listening comprehension, accurate typing, and clear verbal communication are essential.
• Ability to follow structured procedures and complete required assessments as determined by the hiring agency.

Aufgaben

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Kenntnisse

Typing

Listening comprehension

Verbal communication

Follow procedures

Ausbildung

High school diploma or equivalent

Jobbeschreibung

Regional 911 Intake Solutions is seeking a dedicated Call Taker to join the emergency communications team in Millcreek, IL. Responsibilities include answering incoming emergency and nonemergency lines, confirming locations, and entering details into dispatch software.

Successful candidates will have a high school diploma or equivalent, strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures.