Emergency Call Taker – 24/7 Critical Response

Public Safety Dispatch Network; Mahanoy City (Schuylkill County); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid leave

Employee assistance program

Continuing training

Job summary

Public Safety Dispatch Network in Mahanoy City, PA seeks 911 Call Takers to respond to emergencies, gather essential details, and document information for dispatch teams.

Call takers may work 24/7 shifts with varying schedules. A high school diploma, strong listening and typing skills, and the ability to follow structured procedures are required, with background checks and training part of the process.

Qualifications

• High school diploma or equivalent required.
• Strong listening, typing, and verbal communication skills.
• Ability to follow structured procedures and pass required assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller details.
• Use approved questions to identify nature and urgency of the situation.

Skills

Active listening

Typing speed

Verbal communication

Multitasking

Education

High school diploma or equivalent

Tools

Call-processing software

Dispatch software

Job description

Public Safety Dispatch Network in Mahanoy City, PA seeks 911 Call Takers to respond to emergencies, gather essential details, and document information for dispatch teams.

Call takers may work 24/7 shifts with varying schedules. A high school diploma, strong listening and typing skills, and the ability to follow structured procedures are required, with background checks and training part of the process.