911 Call Taker - Critical First-Responder (Rotating Shifts)

Public Safety Dispatch Network; Gans (PA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Gans, PA seeks 911 Call Takers to listen, assess, and document emergency information from callers. They determine location, urgency, and required responses while updating dispatch software and coordinating with teams.

Candidates should have a high school diploma and strong listening, typing, and communication abilities. Training and certifications are required, with potential for flexible shifts in a 24/7 environment.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience.
• Strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening

Typing

Communication

Procedures

Education

High school diploma

Job description

Public Safety Dispatch Network in Gans, PA seeks 911 Call Takers to listen, assess, and document emergency information from callers. They determine location, urgency, and required responses while updating dispatch software and coordinating with teams.

Candidates should have a high school diploma and strong listening, typing, and communication abilities. Training and certifications are required, with potential for flexible shifts in a 24/7 environment.