Emergency Call Taker (24/7) – Save Lives

Public Safety Dispatch Network; Glassport (Allegheny County); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

Public Safety Dispatch Network in Glassport, PA seeks an experienced 911 Call Taker to handle emergency and nonemergency calls, verify locations, and document information for responders. The shift may include nights, weekends, and overtime as staffing requires.

Responsibilities include confirming incident details, entering data into dispatch software, and coordinating with appropriate responders while maintaining caller privacy. A high school diploma and strong listening skills are required.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Strong listening comprehension, accurate typing, and clear verbal communication are essential.
• Assessments and minimum scores are determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Protect caller privacy and confidential incident information.

Skills

Listening skills

Accurate typing

Verbal communication

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Glassport, PA seeks an experienced 911 Call Taker to handle emergency and nonemergency calls, verify locations, and document information for responders. The shift may include nights, weekends, and overtime as staffing requires.

Responsibilities include confirming incident details, entering data into dispatch software, and coordinating with appropriate responders while maintaining caller privacy. A high school diploma and strong listening skills are required.