Emergency Call Taker – 24/7 Dispatch

National Public Safety Careers; Neponset (IL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers in Neponset, IL seeks qualified 911 Call Takers to join a 24/7 emergency communications team. You will answer calls, verify location, collect caller information, and document details for rapid dispatch to responders.

Ideal candidates have a high school diploma or equivalent, strong listening comprehension, accurate typing, and clear verbal communication. You will follow structured procedures, complete call-taking training, and may receive additional certifications

Qualifications

• Employers require a high school diploma or equivalent.
• Strong listening comprehension and accurate typing are essential.
• Clear verbal communication and ability to follow structured procedures.
• Assessments and minimum scores are determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions within training and certification.

Skills

Listening comprehension

Typing speed

Verbal communication

Following procedures

Education

High school diploma or equivalent

Tools

Call processing software

Dispatch software

Job description

National Public Safety Careers in Neponset, IL seeks qualified 911 Call Takers to join a 24/7 emergency communications team. You will answer calls, verify location, collect caller information, and document details for rapid dispatch to responders.

Ideal candidates have a high school diploma or equivalent, strong listening comprehension, accurate typing, and clear verbal communication. You will follow structured procedures, complete call-taking training, and may receive additional certifications