911 Call Taker — Start a 24/7 Public Safety Career

Public Safety Dispatch Network; Monee (IL); On-site; USD 32,000 - 46,000; Full time

Job summary

Public Safety Dispatch Network in Monee, IL seeks skilled 911 Call Takers to join the team. You will listen, verify locations, gather essential information, and document details to support responders and ensure timely delivery of services.

Applicants should have a high school diploma or equivalent, plus strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures. Training and certifications will be completed before performing duties.

Qualifications

• High school diploma or equivalent is commonly required.
• Prior customer service, telephone support, or public safety experience helps, but vacancies may accept applicants without dispatch experience.
• Candidates should have strong listening, accurate typing, clear verbal communication, and the ability to follow structured procedures.
• Assessments and minimum scores are set by the hiring agency.
• Meet agency employment eligibility and age requirements; complete background checks and screening.
• Complete call-taking training and performance evaluations; obtain certifications within required timeframes.
• Protect caller privacy and confidential incident information.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening skills

Typing accuracy

Verbal communication

Following procedures

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Public Safety Dispatch Network in Monee, IL seeks skilled 911 Call Takers to join the team. You will listen, verify locations, gather essential information, and document details to support responders and ensure timely delivery of services.

Applicants should have a high school diploma or equivalent, plus strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures. Training and certifications will be completed before performing duties.