911 Call Taker — 24/7 Public Safety Support

Public Safety Dispatch Network; Elkview (WV); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee‑assistance programs

Continuing training

Job summary

Public Safety Dispatch Network seeks 911 Call Takers in Elkview, WV to handle urgent emergency calls and collect precise information. The role requires calm, clear communication and reliable data entry into dispatch systems.

Employees may work rotating shifts as needed; call-takers often train for both call-taking and radio dispatch functions. Competitive benefits and on-site work support the local community’s safety efforts.

Qualifications

• High school diploma or equivalent is required.
• Strong listening comprehension and accurate data-entry skills are needed.
• Clear verbal communication and the ability to follow structured procedures are essential.
• Previous customer service or public safety experience is helpful but not required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.

Skills

Listening skills

Typing speed

Verbal communication

Customer service experience

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Public Safety Dispatch Network seeks 911 Call Takers in Elkview, WV to handle urgent emergency calls and collect precise information. The role requires calm, clear communication and reliable data entry into dispatch systems.

Employees may work rotating shifts as needed; call-takers often train for both call-taking and radio dispatch functions. Competitive benefits and on-site work support the local community’s safety efforts.