Emergency 911 Call Taker - Vital Public Safety Role

Public Safety Dispatch Network; Geary (OK); Sur place; USD 32 000 - 46 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Résumé du poste

Public Safety Dispatch Network in Geary, OK seeks 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, verify locations, and document critical details for responders. Training will cover call-taking and potential cross-training with dispatch.

Candidates with customer service or dispatch exposure are encouraged to apply. Position may require 24/7 coverage, weekend rotations, and overtime.

Qualifications

• High school diploma or equivalent required.
• Strong listening comprehension, accurate typing, and clear verbal communication required.
• Ability to follow structured procedures.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Connaissances

Listening comprehension

Accurate typing

Clear verbal communication

Follow structured procedures

Formation

High school diploma or equivalent

Outils

Call-processing software

Description du poste

Public Safety Dispatch Network in Geary, OK seeks 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, verify locations, and document critical details for responders. Training will cover call-taking and potential cross-training with dispatch.

Candidates with customer service or dispatch exposure are encouraged to apply. Position may require 24/7 coverage, weekend rotations, and overtime.