Emergency 911 Call Taker – Make an Immediate Impact

Public Safety Dispatch Network; Saint Francis (KY); On-site; USD 32,000 - 45,000; Full time

Job summary

Public Safety Dispatch Network in Francis, OK is hiring 911 Call Takers to be the first point of contact during emergencies. You will ask focused questions, confirm incident details, and document information for responders.

Candidates should have a high school diploma or equivalent, strong listening and typing skills, and clear verbal communication. You will follow structured procedures, complete required assessments, and participate in call-taking training for certification.

Qualifications

• High school diploma or equivalent required.
• Strong listening, typing accuracy and clear verbal communication needed.
• Ability to follow structured procedures and pass assessments.
• Background checks and training certifications will be required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre‑arrival instructions only within training and certification.

Skills

Customer service

Active listening

Typing speed

Verbal communication

Education

High school diploma or GED

Job description

Public Safety Dispatch Network in Francis, OK is hiring 911 Call Takers to be the first point of contact during emergencies. You will ask focused questions, confirm incident details, and document information for responders.

Candidates should have a high school diploma or equivalent, strong listening and typing skills, and clear verbal communication. You will follow structured procedures, complete required assessments, and participate in call-taking training for certification.