911 Call Taker - Critical Emergency Support (24/7)

Regional 911 Intake Solutions; Yukon (OK); On-site; USD 30,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Yukon, OK seeks 911 Call Takers to be the first point of contact during emergencies. You will ask focused questions, verify locations, and document details for responders, working in a fast-paced public safety environment.

The role may involve rotating shifts, nights, weekends, holidays, and overtime; training and certifications are provided. A high school diploma or equivalent is required, and prior customer service experience is helpful, though dispatch

Qualifications

• Employer commonly requires a high school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Yukon, OK seeks 911 Call Takers to be the first point of contact during emergencies. You will ask focused questions, verify locations, and document details for responders, working in a fast-paced public safety environment.

The role may involve rotating shifts, nights, weekends, holidays, and overtime; training and certifications are provided. A high school diploma or equivalent is required, and prior customer service experience is helpful, though dispatch