911 Call Taker — Critical Public Safety Role (24/7)

National Public Safety Careers; Keyes (OK); Presencial; USD 34 000 - 42 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Resumo da oferta

National Public Safety Careers is seeking 911 Call Taker opportunities in Keyes, OK. These positions involve handling emergency and nonemergency calls, verifying locations, and documenting details for dispatch coordination.

Candidates typically need a high school diploma or equivalent. Some vacancies value customer service or public safety experience; dispatch experience is not always required. Training and certifications may be required to obtain pre-arrival instruction capabilities.

Qualificações

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Some vacancies accept applicants without dispatch experience.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide pre-arrival instructions only within training and certification.

Formação académica

High School Diploma or equivalent

Descrição da oferta de emprego

National Public Safety Careers is seeking 911 Call Taker opportunities in Keyes, OK. These positions involve handling emergency and nonemergency calls, verifying locations, and documenting details for dispatch coordination.

Candidates typically need a high school diploma or equivalent. Some vacancies value customer service or public safety experience; dispatch experience is not always required. Training and certifications may be required to obtain pre-arrival instruction capabilities.