911 Emergency Call Taker — Frontline Public Safety

Public Safety Dispatch Network; Oklahoma; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network is seeking 911 Call Taker opportunities in Grant, OK. The role involves taking emergency calls, confirming locations, and documenting information for dispatch coordination. Training and certifications govern the scope of pre-arrival instructions and essential procedures.

Applicants should have a high school diploma or equivalent, with customer service experience as a plus. The position may require rotating shifts and 24-hour operation depending on staffing needs.

Qualifications

• High school diploma or recognized equivalent required.
• Customer service or call-center experience is helpful but not always required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Apply language-access and accessibility resources when needed.
• Provide approved pre-arrival instructions only within training and certification.

Education

High school diploma or recognized equivalent

Job description

Public Safety Dispatch Network is seeking 911 Call Taker opportunities in Grant, OK. The role involves taking emergency calls, confirming locations, and documenting information for dispatch coordination. Training and certifications govern the scope of pre-arrival instructions and essential procedures.

Applicants should have a high school diploma or equivalent, with customer service experience as a plus. The position may require rotating shifts and 24-hour operation depending on staffing needs.